Terms & Conditions

1. Acceptance of Terms

By accessing this website or booking services with the Company, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, you must refrain from using our services.

2. Services Offered

The Company provides vehicle recovery, towing, roadside assistance, and related support services. Services are subject to availability, operational conditions, traffic, weather, and location constraints.

3. Booking & Advance Deposit

To confirm a recovery booking, an advance deposit is required.

• The deposit amount represents a percentage of the total estimated service cost.

• A booking is considered confirmed only after receipt of the deposit.

4. Pricing

All prices provided are estimates unless confirmed in writing. Final charges may vary based on:

• Distance traveled

• Vehicle condition

• Type of recovery required

• Waiting time or additional assistance requested

Any additional charges will be communicated where possible.

5. Cancellations by Customer

Cancellation terms depend on service status:

• On-Spot Cancellation (Driver Arrived):
  If the customer cancels after the recovery driver has arrived at the location, the advance deposit is non-refundable.

• Cancellation Before Driver Arrival:
  If the customer cancels before the driver reaches the location, a partial refund of the deposit may be issued, after deducting operational and dispatch costs.

6. Cancellations by the Company

If the Company cancels the service for any reason, including driver unavailability or operational issues, a full refund of the advance deposit will be issued.

7. Delays & Force Majeure

The Company is not liable for delays or service interruptions caused by factors beyond its control, including traffic, weather conditions, accidents, or force majeure events.

8. Liability

The Company shall not be liable for indirect, incidental, or consequential damages. Liability, where applicable, is limited to the value of the service provided.

9. Amendments

The Company reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of services constitutes acceptance of updated terms.

Refund Policy

Advance Deposit Policy

An advance deposit is required to confirm all recovery service bookings. This deposit covers dispatch, fuel, and operational readiness costs.

Refund Scenarios

1. Company Cancellation

   • 100% refund of the advance deposit.

2. Customer Cancellation Before Driver Arrival

   • Partial refund of the advance deposit.

   • The refundable percentage depends on how soon the cancellation is made after booking and operational costs already incurred.

3. On-Spot Cancellation (Driver Reached Location)

   • No refund of the advance deposit.

4. No-Show or Unreachable Customer

   • If the driver reaches the location and the customer is unavailable or unresponsive, the deposit is non-refundable.

Refund Processing

Approved refunds will be processed using the original payment method within 5–10 business days, depending on the payment provider.

Car Recovery Service Disclaimer

Vehicle recovery services involve operational risks. While the Company takes all reasonable precautions, customers acknowledge that:

• Minor delays or route changes may occur

• Vehicle condition may affect recovery method

• The Company is not responsible for pre-existing vehicle damage

Subcontractors Policy

We strive to provide coverage across as many areas as possible, ensuring that we never have to turn down a request for assistance.

When our in-house staff are fully booked or unavailable in a particular area, we may assign a trusted subcontractor to complete the job.

Every subcontractor we work with is carefully vetted and registered to our contacts. They must meet necessary checks before being registered.

Most of our subcontractors have a strong reputation within the industry or in their local area.

To maintain high service standards, we operate a strict strike system for complaints:

• Three minor complaints or one major complaint from a customer or fellow trader will result in removal from our register.
• A major, evidenced complaint that remains unresolved will lead to immediate removal and permanent blacklisting.

This policy reflects our best attempts that only reliable, high-quality professionals represent our business.

If an issue arises due to a subcontractor’s work, they are fully liable for resolving it. Any complaints should be directed to the subcontractor, who is responsible for addressing and rectifying the matter directly.

We do not accept any liability for a subcontractor’s failure, as they operate independently and are not our direct employees.

The most we can do is enforce our strike system, as we take complaints seriously and hold subcontractors to high standards.

The subcontractors are responsible for their own trade and liability insurance. Any claims related to the subcontractor’s jobs will have to
go through the subcontractor, not us.

Additionally, assuming liability for subcontractor issues would undermine their professional responsibility and contradict our ethics as a business working with small-to-medium-sized companies and local traders.