Terms & Conditions

1. Acceptance of Terms

By accessing this website or booking services with the Company, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, you must refrain from using our services.

2. Services Offered

The Company provides vehicle recovery, towing, roadside assistance, and related support services. Services are subject to availability, operational conditions, traffic, weather, and location constraints.

3. Booking & Advance Deposit

To confirm a recovery booking, an advance deposit is required.

The deposit amount represents a percentage of the total estimated service cost.
A booking is considered confirmed only after receipt of the deposit.

4. Pricing

All prices provided are estimates unless confirmed in writing. Final charges may vary based on:

Distance traveled
Vehicle condition
Type of recovery required
Waiting time or additional assistance requested

Any additional charges will be communicated where possible.

5. Cancellations by Customer

Cancellation terms depend on service status:

On-Spot Cancellation (Driver Arrived):
If the customer cancels after the recovery driver has arrived at the location, the advance deposit is non-refundable.
Cancellation Before Driver Arrival:
If the customer cancels before the driver reaches the location, a partial refund of the deposit may be issued, after deducting operational and dispatch costs.

6. Cancellations by the Company

If the Company cancels the service for any reason, including driver unavailability or operational issues, a full refund of the advance deposit will be issued.

7. Delays & Force Majeure

The Company is not liable for delays or service interruptions caused by factors beyond its control, including traffic, weather conditions, accidents, or force majeure events.

8. Liability

The Company shall not be liable for indirect, incidental, or consequential damages. Liability, where applicable, is limited to the value of the service provided.

9. Amendments

The Company reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of services constitutes acceptance of updated terms.

Refund Policy

Advance Deposit Policy

An advance deposit is required to confirm all recovery service bookings. This deposit covers dispatch, fuel, and operational readiness costs.

Refund Scenarios

Company Cancellation
- 100% refund of the advance deposit.
Customer Cancellation Before Driver Arrival
- Partial refund of the advance deposit.
- The refundable percentage depends on how soon the cancellation is made after booking and operational costs already incurred.
On-Spot Cancellation (Driver Reached Location)
- No refund of the advance deposit.
No-Show or Unreachable Customer
- If the driver reaches the location and the customer is unavailable or unresponsive, the deposit is non-refundable.

Refund Processing

Approved refunds will be processed using the original payment method within 5–10 business days, depending on the payment provider.

Car Recovery Service Disclaimer

Vehicle recovery services involve operational risks. While the Company takes all reasonable precautions, customers acknowledge that:

Minor delays or route changes may occur
Vehicle condition may affect recovery method
The Company is not responsible for pre-existing vehicle damage